Role: Barber

Barbers at The Beauty Galerie are expected to bring precision, artistry, and consistency to every grooming session. Beyond haircuts and shaves, you are an ambassador of style, cleanliness, and professionalism.

Key Responsibilities & Expectations

• Client Grooming & Styling Excellence

→ Deliver expert haircuts, shaves, and grooming services tailored to each client’s preferences. Client satisfaction is tied directly to retention and referrals.

• Personal Grooming & Hygiene

→ Maintain a clean appearance and fresh grooming at all times. You set the standard for clients in a grooming space.

• Product Upselling

→ Recommend beard and hair care products confidently. This contributes to your personal upselling KPIs and ensures client maintenance beyond the salon.

• Tool Sanitation & Workstation Cleanliness

→ All tools must be sterilized and workstations spotless before and after each client. This is a health standard and a brand standard.

• Clock-In Protocol

→ Barbers must clock in and out daily using Workforce. Regular attendance issues without valid notice will result in disciplinary action.

• Client Logs & Service Records

→ Every service must be logged using the approved template. These records help track preferences and enhance personalized service.

• Team Collaboration & Support

→ Work closely with other team members, especially during peak hours. A cooperative spirit ensures smooth daily operations.

• Daily Reporting & Feedback

→ Submit your daily report detailing services rendered, product sales, challenges, and suggestions. This gives management real-time insight.

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Role: Nail Technician

Our Nail Technicians are artists and caretakers of beauty. This role is ideal for professionals with strong attention to detail, hygiene, and client satisfaction.

Key Responsibilities & Expectations

• Manicures, Gel Polish, and Nail Art

→ Execute a variety of nail services, including acrylics, press-ons, and gel polish with precision. Creativity and durability are key.

• Client Consultations

→ Understand nail concerns or preferences before service. Make professional recommendations to improve outcomes and client trust.

• Product Knowledge & Upselling

→ Know the benefits of products used and educate clients during sessions. Recommend suitable aftercare for lasting results.

• Sanitation Standards

→ Sterilize tools thoroughly and disinfect workspaces between each client. No compromise is tolerated on hygiene.

• Clock-In & Reporting

→ Use Workforce for attendance and submit end-of-day service logs. These are reviewed as part of your performance metrics.

• Appearance & Brand Alignment

→ Dress neatly and reflect the luxury aesthetic of the brand. Clients must always experience a polished professional.

• Team & Cross-Service Collaboration

→ Refer clients to other departments (e.g., brows, café) as needed. Collaborative selling benefits everyone.

• Daily Summary Reporting

→ Summarize daily services, polish stock updates, and client feedback in your daily report using the approved template.

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Role: Lash & Brow Artist

The Lash & Brow Artist enhances natural beauty through precise lash extensions, lash lifts, brow tinting, and sculpting. This role demands steady hands, a trained eye for symmetry, and a calm, client-focused approach.

Key Responsibilities & Expectations

• Precision in Lash & Brow Services

→ Apply lash extensions, lash lifts, brow shaping, and tinting with meticulous care. Mistakes in this area can impact client confidence and repeat business.

• Consultation & Style Matching

→ Understand clients’ preferred outcomes and face structure. Recommend lash styles and brow arches that suit their features and lifestyle.

• Product Awareness & Aftercare Guidance

→ Explain post-treatment care and suggest appropriate products for maintenance. This ensures long-lasting results and product sales.

• Clean Tools & Disinfection Protocol

→ Sanitize tweezers, brushes, and other implements before and after every session. This is a non-negotiable standard of hygiene.

• Punctuality & Clock-In Compliance

→ Arrive early, clock in via Workforce, and be client-ready at your assigned station. No late starts.

• Client Records & Preferences Tracking

→ Maintain detailed client logs for future visits. This helps create consistent experiences and fosters loyalty.

• Reporting & Daily Logs

→ Submit daily service records, note trends (e.g., lash falls), client concerns, and flag product stock-outs.

• Quiet Professionalism

→ This role requires a soft tone, focused demeanor, and a relaxing atmosphere throughout sessions.

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Role: Client Relations Officer (CRO)

The CRO is the heartbeat of our client experience. From warm greetings to real-time complaint handling, this role is central to The Beauty Galerie’s reputation.

Key Responsibilities & Expectations

• Client Welcome & Check-In/Out

→ Professionally welcome every client, confirm appointments, and facilitate their check-in and exit. You are their first and last impression.

• Appointment Management & Queue Tracking

→ Use the salon software to manage schedules, minimize wait time, and ensure efficient service flow across departments.

• Complaint Handling & Service Recovery

→ Listen actively to concerns, resolve issues where possible, and escalate urgent matters to supervisors with proper documentation.

• Team Coordination

→ Liaise with service providers to ensure clients are attended to promptly. You must be aware of all ongoing appointments.

• POS Operation & Upselling

→ Process payments accurately and promote recommended products at checkout. This contributes to overall sales goals.

• Daily Attendance & Clock-In Protocol

→ Mandatory use of Workforce for attendance. Your punctuality sets the tone for service flow.

• Professional Diction & Grooming

→ Maintain a polished, welcoming appearance and professional tone at all times. You represent the brand’s voice.

• End-of-Day Reports

→ Provide daily logs of client flow, issues resolved, suggestions received, and product sales at reception.

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Role: Chef (Your Neighborhood Café)

The Chef leads culinary operations at the café, ensuring food safety, taste consistency, staff coordination, and timely service. This role is critical for client satisfaction and café reputation.

Key Responsibilities & Expectations

• Daily Menu Execution

→ Prepare meals according to the standard menu—rice dishes, sandwiches, pasta, and rotating specials—while ensuring freshness and appeal.

• Kitchen Staff Supervision

→ Oversee sous chef and kitchen assistant roles, delegate tasks, and ensure professional behavior and cleanliness at all times.

• Menu Innovation

→ Design seasonal and trend-forward menus based on client preferences, feedback, and industry shifts. Submit new menus for approval before launch.

→ Collaborate with Procurement to ensure ingredients are in stock. Communicate shortages or excesses clearly.

• Food Safety & Cleanliness

→ Enforce strict hygiene protocols, maintain kitchen cleanliness, and check all expiry dates and storage conditions daily.

• Daily Reporting

→ Submit a log of meals served, issues faced, and prep completed. Use provided template.

• Client Service Collaboration

→ Liaise with the Client Relations Officer to receive orders for in-house clients and manage timely service.

• Clock-In & Grooming

→ Always clock in via Workforce. Maintain a clean, professional appearance and respect peak-hour discipline.

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Role: Kitchen Assistant

The Kitchen Assistant supports the chef by ensuring ingredient prep, workspace cleanliness, and general kitchen upkeep. This is a support role that keeps the kitchen running smoothly.

Key Responsibilities & Expectations

• Prep Support

→ Wash, chop, and portion ingredients as directed by the chef or sous chef.

• Cleaning Duties

→ Wash dishes, wipe surfaces, mop the kitchen floor, and take out trash regularly. Ensure spotless hygiene.

• Errand Running & Support

→ Assist with kitchen errands such as picking up small items, checking inventory levels, and alerting the chef about any gaps.

• Daily Checklist Use

→ Follow and fill daily kitchen assistant checklist; submit it to the chef for sign-off.

• Clock-In and Cleanliness

→ Log attendance via Workforce. Come in uniform, neatly dressed, with personal hygiene in check.

• Respect Chain of Command

→ Follow instructions from the chef or designated kitchen supervisor. Maintain silence and alertness.

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Role: Human Resource Associate (Group-wide)

The HR Associate supports talent acquisition, onboarding, welfare tracking, policy enforcement, and team support across all brands. They act as the bridge between management and team, ensuring compliance, professionalism, and structure in all people processes.

Key Responsibilities & Expectations

• Recruitment & Onboarding

→ Draft and post job ads, shortlist and schedule interviews, prepare offer letters, and conduct onboarding processes with clear documentation and communication.

• Attendance & Performance Oversight

→ Monitor daily clock-ins via Workforce, track absences, and flag performance concerns for management review.

• Policy Implementation & Training

→ Guide employees on proper conduct, ensure policy updates are shared, and arrange periodic training sessions to reinforce cultural standards.

• Employee Welfare & Discipline

→ Maintain updated records of staff welfare concerns, enforce protocols on leave, handovers, and performance. Escalate discipline breaches to line managers promptly.

• Monthly Reporting & Documentation

→ Submit detailed HR reports using templates. Keep staff records organized, accessible, and confidential.

• Tech & Communication Compliance

→ Ensure all employees are compliant with Workforce usage, email etiquette, and reporting standards. Facilitate account setup and digital literacy support.

• Support During Transitions

→ Ensure every exit is processed properly with offboarding and security clearance. For employee absences, follow up on handover status and relievers.

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Role: Driver (Group-wide)

The Driver is responsible for safe, punctual transportation of personnel, goods, and documents across the group’s locations and external meetings. The role requires vigilance, dependability, and a good knowledge of Lagos routes.

Key Responsibilities & Expectations

• Safe Driving & Navigation

→ Ensure passengers are transported safely and efficiently, always observing traffic laws and route optimization.

• Vehicle Maintenance

→ Perform daily checks, fuel management, and routine upkeep. Report faults or damages immediately and ensure vehicle hygiene.

• Timely Task Execution

→ Be punctual for daily pickups, drop-offs, or errand assignments. Maintain a log of destinations covered.

• Confidentiality & Discretion

→ Maintain confidentiality of internal discussions and business matters during transports.

• Communication Protocol

→ Stay reachable via phone, respond promptly to calls or reassignment, and update supervisors on unexpected delays.

• Clock-In & Availability

→ Clock in on Workforce before duty. Provide clear notice in case of emergency unavailability or vehicle issues.

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The Braider is a skilled stylist specializing in protective styles and creative braiding techniques. This role requires excellent hands-on talent, client patience, speed, and a strong sense of style and hair care.

Key Responsibilities & Expectations

• Client Consultations & Recommendations

→ Understand each client’s hair condition and preference. Offer style suggestions based on hair type, lifestyle, and trending aesthetics.

• Execution of Braiding Styles

→ Deliver a wide range of braiding styles including knotless braids, cornrows, twists, stitch braids, Ghana weaving, Fulani braids, and custom requests. Timeliness and neatness are essential.

• Protective Hair Care

→ Ensure scalp care, proper sectioning, and neat, tension-appropriate braiding to prevent damage and promote hair health.

• Hair Care & Treatment Services

→ Offer therapeutic and aesthetic treatments including head massages, chebe steam treatments, hot oil therapy, protein treatments, moisture repair regimens, perm treatments, color treatments.

• Speed & Accuracy

→ Complete hairstyles within allocated timeframes while maintaining top-tier quality. Manage time effectively across multiple client bookings.

• Cleanliness & Professional Appearance

→ Maintain personal hygiene and wear clean, presentable uniforms. Hair must be tidy and professional during work hours.

• Product Knowledge & Cross-Selling

→ Be familiar with Hair Tribé products and recommend them during braiding sessions when appropriate.

• Client Satisfaction & Feedback

→ Encourage feedback, follow up on client experience, and build a strong return-client base through consistent service excellence.

• Daily Reports & Clock-In Protocols

→ Submit accurate daily service logs and clock in and out using the designated digital system (Workforce). All activity must be reported using official templates.

• Collaboration & Professional Conduct

→ Work harmoniously with the full salon team, assist other stylists when needed, and maintain respectful communication at all times.

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The Versatile Hairstylist is an advanced professional capable of handling a broad range of hair services, from natural hair care to wig installs, treatments, styling, and advanced grooming techniques.

Key Responsibilities & Expectations

• Comprehensive Styling Expertise

→ Provide exceptional services across blowouts, silk press, relaxers, ponytails, wig installs, curls, cutting, trimming, and general styling needs.

• Custom Hair Installations & Wig Services

→ Install, revamp, and style wigs with precision and creativity. Handle both frontal and closure units, and customize for client preference.

• Hair Care & Treatment Services

→ Offer therapeutic and aesthetic treatments including head massages, chebe steam treatments, hot oil therapy, protein treatments, moisture repair regimens, perm treatments, color treatments.

• Client Consultation & Customization

→ Advise clients on suitable styles, routines, and treatments. Tailor services to individual hair textures, conditions, and lifestyle needs.

• Cross-Department Collaboration

→ Work with barbers, braiders, and nail techs to deliver full client transformations and upsell services where beneficial.

• Cleanliness, Professionalism & Appearance

→ Maintain personal grooming and a clean, tidy work station. Uphold the highest standard of hygiene and visual professionalism.

• Daily Reports & Clock-In Protocols

→ Submit daily service records and client summaries using official templates. Always clock in and out through the Workforce app.

• Product Knowledge & Upselling

→ Know the full Hair Tribé product line and match product benefits to client needs. Recommend products to improve client care at home.

• Client Experience & Retention

→ Build loyal relationships through attentive service, positive attitude, and consistent delivery. Encourage rebooking and return visits.

• Tech-Savviness & Reporting

→ Confidently use mobile phones and digital tools for clocking in, reporting, and communication.

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The Operations Excellence Supervisor (OES) is the engine room of daily operations. This role demands consistent oversight, hands-on coordination, and a proactive approach to ensuring all departments run smoothly across beauty, wellness, café, and retail services.

Key Responsibilities & Expectations

• Daily Facility Inspection & Opening Protocols

→ Conduct daily walkthroughs before opening to ensure all spaces are clean, powered, prepped, and ready for the day. Address any lapses immediately with the relevant department.

• Team Supervision & Punctuality Monitoring

→ Ensure all staff are clocking in on time, present at their stations, properly dressed, and maintaining personal and professional hygiene. Document late arrivals or absences.

• Task Execution Oversight

→ Monitor that all roles are fulfilling their responsibilities. Check that stylists, nail techs, CROs, and café staff are operating efficiently and meeting expected standards.

• Report Writing & Observational Logging

→ Submit a daily operations report highlighting what was done, what failed, issues raised, and resolutions made. Reports must be submitted to the line manager, HR, and CEO.

• Problem-Solving & Escalation Management

→ Take initiative to solve problems on the ground and escalate persistent issues or major concerns to the management team with solutions or proposals.

• Facility Upkeep & Inventory Coordination

→ Work closely with housekeeping and inventory teams to ensure tools, towels, consumables, and other essentials are stocked, clean, and ready to use.

• Tech & SOP Compliance

→ Ensure all team members follow SOPs, use proper forms and templates, and report their activities through Workforce and Google Sheets. No lapses in documentation are allowed.

• Client Experience Surveillance

→ Observe client satisfaction across touchpoints – from check-in to service to payment – and intervene where necessary to maintain high standards.

• Clock-In, Uniform, and Grooming Checks

→ Supervise daily clock-ins, enforce dress code adherence, and ensure all grooming and uniform standards are met across the team.

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The Human Resource Associate is responsible for implementing HR policies, fostering workplace culture, coordinating recruitment, and ensuring compliance with employment standards. This role is central to maintaining professionalism, fairness, and accountability across all departments.

Key Responsibilities & Expectations

• Recruitment & Onboarding Support

→ Assist with drafting job descriptions, shortlisting candidates, scheduling interviews, and coordinating onboarding processes. Ensure all new hires receive orientation and access to employee handbooks and digital tools.

• Employee Records & Documentation

→ Maintain accurate and up-to-date personnel files, including contracts, ID records, emergency contacts, and leave documentation, securely and accessibly.

• Leave Management & Communication Enforcement

→ Oversee the process of leave applications through Workforce. Ensure that handover emails are received for extended absences, and that emergency contacts are activated when required.

• Policy Enforcement & Workplace Discipline

→ Ensure employees comply with company policies. Monitor conduct, log misconduct cases, and work with line managers to issue warnings or disciplinary actions when necessary.

• Probation Tracking & Appraisal Coordination

→ Track the probation periods of all staff. Coordinate timely appraisals and send reminders to supervisors for confirmation or extension decisions.

• Workforce & Digital Tools Monitoring

→ Supervise employee engagement with platforms like Workforce and company emails. Flag consistent non-compliance, support employees during technical glitches, and ensure full use of all tools.

• Training & Monthly Evaluation Management

→ Coordinate the administration of monthly assessments, training programs, and performance feedback. Ensure all materials are distributed and results logged for review.

• Reporting & Escalation Protocols

→ Prepare weekly HR updates and escalate sensitive matters to the CEO and external HR consultants. Keep management aware of key workforce issues.

• Professionalism & Confidentiality

→ Maintain the highest level of professionalism in all dealings. HR must be impartial, respectful, discreet, and uphold confidentiality always.

• Culture & Conduct Enforcement

→ Reinforce professional boundaries, respectful communication, and cultural standards across the company. Intervene when lapses in conduct or team culture are noticed.

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